These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which 1800-gifts.com, a website ("we/us/our") make this website (the "1800-gifts.com") available to you and any of our services which are accessible on or via the 1800-gifts.com site (the " 1800-gifts.com Services").

These Terms and Conditions govern your use of the 1800-gifts.com Site and the 1800-gifts.com Services.

• Products
• Prices
• Orders / Payment
• Delivery
• Cancellation
• 1800-gifts.com. Customer Contact Centre
• Disclaimer
• General
• Intellectual Property
• My Account service
• 1800-gifts.com. Gift Card
• Refund Policy

Products

1.1 All products as depicted on this website (as may be varied from time to time) are available in every city of the respective country under which the product is displayed. Certain product ranges are available in selected delivery areas only and such information is given in the respective product pages.

1.2 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats), if you require further information before submitting an order please contact our Customer Service.

1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality, if the same is unavailable after order confirmation notification.

1.4 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment in full no later than 1 - 2 business days after the intended delivery date or date of communication about the same, whichever is later.

1.5 A few products may not be available for same day delivery or other special delivery services. Such information is given in the respective product pages
although a very rare case, please note in some locations we may need an additional 24 hours for the delivery of exotic flowers, cakes and fruit baskets.
We deliver only the finest quality of gifts/flower arrangements (branded items, wherever applicable), through our chosen partner network.

Prices

2.1 Prices listed within the 1800-gifts.com Service are valid for a maximum of 14 days of submitting your order.

2.2 Prices include VAT/GST for deliveries within the Australia, UK, Republic of Ireland and any other country that may be applicable, from time to time.

Orders / Payment

3.1 While to checkout (place the order), you will be required to provide us with a few personal details, including the phone number and/or email id, along with those of the intended recipient and all necessary payment details.

3.2 We accept payment by Paypal, Google Checkout, GT Pay and all major credit cards viz., Visa, Master, Amex & Discover.

3.3 By clicking on the 'place order' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions appearing anywhere on the 1800-gifts.com site.

3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

Delivery

4.1 Selected products may not be available for delivery to certain localities. We try our best to provide with such information either on the respective product page, during checkout or will communicate you after you place your order.

4.2 We do not recommend courier deliveries to hospitals or funerals.

4.3 Shipping Methods – If you wish a delivery to be made within a specific time period, you can choose the respective shipping method shown on the respective product page. Please note that some shipping methods are subject to availability and that at certain times of the year the charges for the service may vary. The information and the available shipping methods are always provided on the respective product pages when you place your order.

4.4 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 10am to 7pm (in the recipient time zone) during normal days (exceptions are such high gifting days like Valentine’s day, Mother’s day, etc. During which deliveries can happen beyond this time range).

4.5 Deliveries are available only on the days mentioned (that can be selected) in the calendar provided on the respective product page. If you could not choose a delivery date of your choice, it means a delivery is not possible on that day. Please contact our customer service team if you need any suggestions on any other gifts that may be available for your choice day.

4.6 To avoid problems or delays with delivery, please ensure that you have provided with the full address details, including accurate postcode of the recipient and telephone number so that it would be easy for our delivery services to locate them. It would also be very helpful if you provide us with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.7 Certain products cannot be delivered on a specific delivery date, but will be delivered during a delivery period (for e.g., delivery in 2-4 business days or 3-7 business days, etc.). The time it takes for such products to be delivered is shown on the respective product page near the shipping method area. Please contact our customer service for any questions you may have about delivery dates for such products.

4.8 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local suppliers (or local gift shop, as applicable) or for certain orders via third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or refund your payment in full in accordance with clause mentioned above.

4.9 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.10 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items

4.11 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.

4.12 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day/time.

4.13 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Cancellation

If, for any reason, you wish to change or cancel your order you can do so by calling
USA - (001) 224 215 0999

or email us at: customerservice@1800-gifts.com
or Chat with our agent online.
Such requests for cancellation/amendment are processed subject to the request before cut-off time (the time before which the order is processed / prepared).

5.1 We regret that you may not cancel an order once your order is shipped / dispatched.

5.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

1800-gifts.com Customer Contact Centre

6.1 In the event that you are not satisfied with the 1800-gifts.com services, please address your complaints in the first instance to:

USA - (001) 224 215 0999

Or email us at: customerservice@1800-gifts.com
Or Chat with our agent online.
 

6.2 Our Customer Service Contact Centre is available 24x6.5 working days (We work 24 hours except on Sundays when we work only for half-day)
 

Disclaimer

7.1 (a) We accept liability for death or personal injury arising from our negligence.

7.1 (b) Subject to clause 8.1(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of [5] times the price you have paid for the products.

7.1 (c) Subject to clauses 8.1(a) and 8.1(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the 1800-gifts Site and/or the 1800-gifts Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.

8.1 (d) Subject to clauses 1.5 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

General

9.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the 1800-gifts.com site and/or the 1800-gifts.com Services from time to time. We will post any changes on the 1800-gifts.com. Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the 1800-gifts.com Services or 1800-gifts.com site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and we shall be on the new terms and conditions.

9.2 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the 1800-gifts.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.3 We will only use the personal data (of you and of the recipient) provided by you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

9.4 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.

9.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Intellectual Property

10.1 All other rights, including copyright, in this website are owned by 1800-gifts.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of 1800-gifts.com. You may not modify, distribute or repost something on this website for any purpose.

My Account service

11.1 To register with any of the 1800-gifts.com Services, you must be over eighteen years of age.

11.2 You are advised to change the automated password (as soon as possible from the time of you receiving it) that our 1800-gifts.com Service generates. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Please use our Forgot Password service if you have forgotten the same.

11.3 If 1800-gifts.com has a reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend the use of our Service.

11.4 You must ensure that the details you provide on registration or at any time are correct and complete.

11.5 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the 'Edit Profile' section of the ‘My Account’ area of the website. This will ensure that the Service we provide is accurate and up to date. Please also visit this page OR email us if any of the information that we hold about you is incorrect or needs updating, or if you want us to delete any personal information.

11.6 Use of the Service is intended to assist with purchases to be made via the site. The Service must not be used for the following purposes:

• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Gaining unauthorised access to other computer systems.
• Interfering with any other person's use or enjoyment of the Site.

11.7 1800-gifts.com reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.

11.8 Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.

These Terms and Conditions operate in conjunction with general Terms & Conditions of the Site governing overall use and order placement. We are committed to protecting your privacy; further information is contained within our Privacy Policy.

11.9 If you have any queries please contact us using the contact details below:

By email:customerservice@1800-gifts.com
By telephone:
USA - (001) 224 215 0999
 

1800-gifts.com Gift Card

The following terms and conditions apply to any 1800-gifts.com. Gift card (a "Gift Card" or a "Card") purchased by you or someone on your behalf and issued by 1800-gifts.com in association with a gift program.

By purchasing the Card, accepting and retaining the Card, or using the Card, you agree to these terms and conditions (as amended from time to time). The terms "we", our" and "us" refer to 1800-gifts.com Unit, the issuer of the Card.

12.1 The full amount of each purchase, including taxes and fees, will be deducted from the funds held on the Card, up to the total funds available on the Card. The Card cannot be used to obtain cash or purchase other Gift Cards and you may not return merchandise or cancel services obtained with the Card for a cash refund.

12.2 No change or refund will be given where the sales transaction is for an amount (including applicable added fees and taxes) less than the balance on the Card but the remaining balance may be applied to future purchases. Gift Cards cannot be returned or refunded (subject to any rights available to you by law).

12.3 In the event of a Gift Card becoming lost or stolen, you will not be entitled to a refund, except as otherwise provided by law. Further, we are not responsible for funds on the Gift Card used without your knowledge. The Card is for personal use only and may not be used for commercial purposes (including but not limited to resale) without our prior written consent.

Refund Policy

At 1800-gifts, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.

• Product Not Delivered.
• Mismatch of the Delivered Product with description on the website.
• Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.

Complaint Process:

At 1800-gifts, we make every effort to ensure that customer support resolve the customer issues fast and impeccable. Customer can raise their Complaints by sending email to customerservice@1800-gifts.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the products received and Order details.

Refund process in 3 easy Steps:

• Customer should raise a Refund request within 30 days from the delivered date.
• After verifying all the order information, we process the request for cancellation.
• Post cancellation of the order, refund amount will reflect in your account within 5-7 business days. (Does not include Saturdays, Sundays and Holidays).

Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.