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Home Shipping Policy

Shipping Policy

 

  • We have multiple shipping options to select from.
  • All you need to do is to select any date from the available date list at the check out page.
  • We have other shipping options like Flat Shipping, UPS shipping, DHL shipping and many others.
  • In some areas of the countries we ship, we have Free Shipping available too.
  • Same Day: We will deliver your order on the same day if we receive orders before the specific time you can see at the checkout page.
  • We use the best shipping options to meet our valuable customer's requirements..
  • The cut off times refer to the recipient's time zone
  • Please note that we do not take any commision on shipping charges, we charge the same amount charged to us by the Courier/Shipping services.

Delivery Date Policy :

We've systems in place to deliver the product on the selected delivery date, though there are times when selected delivery date cannot be met.

  • In the event we identify that the item cannot arrive on the selected delivery date; we'll do one of the following:
    • In case the delivery is related to birthday or anniversary, we'll reach out to you to let you know of the alternate delivery date and we'll keep  the order on  "Hold" while we wait for your confirmation. You may choose to confirm the alternate delivery date or ask us to cancel the order.
    • In case the delivery is related to any other occasion viz. Get Well, Thank You, Congratulations, Valentine's Day, Mother's Day, Father's Day, Christmas etc and the delay is no more than 2 business days we'll notify you of the new delivery date and continue with the delivery as per the new delivery date.

* You can always let us know your preference in advance and we should be able to make or hold the delivery as per your instructions.

 

Shipping Cheese and Fresh Fruit:

All Gourmet Perishable Cheeses & Meats require additional non-toxic refrigerant gel packs and insulated shipping liners to guarantee their freshness upon arrival. To ensure this freshness, all orders will only ship Monday thru Wednesday excluding Holidays. All orders received before 1 PM Monday thru Wednesday will ship the same day. All orders received after 1 PM will ship the following business day Monday thru Wednesday excluding Holidays. 

 

Shipping Chocolate During Summer Months:

Because temperatures rise and vary across the country, we may choose not to ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries. Designs that contain small portions of chocolate may be substituted with a non-chocolate item. Baskets containing ALL chocolate contents will be shipped designed using insulated liners and gel packs to handle the temperatures, with an additional cost of $7.50.

  • If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

  • If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

 

Other Shipping Issues:

  • The incorrect product was shipped – We will resend the correct product.
  • Missing items – We will refund the cost of the item
  • An item was non-satisfactory – If a non-satisfactory item is received, we will resend the appropriate item packaged as a gift or refund the cost of the item. Please send a picture of the dis-satisfactory item along with a detailed description of the issue.
  • Non-delivery - In case of discrepancy with the delivery or non-delivery, we'll redeliver or refund the item or the order. Please notify us of the issue within 5 days from the delivery date.


Please Note: We encourage you to verify the address twice for timely delivery Google the address to make sure the address including street #, city and postal code is accurate.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.